Vehicle Not Charging At Charging Point (LI54.10-P-059001)

WARNING: This page is about the Fortwo Electric Drive, 2D Convertible, which is a different variant/trim than selected.

Publication date: 2014-05-21
Reference number: LI54.10-P-059001

VEHICLE NOT CHARGING AT CHARGING POINT

TECHNICAL SERVICE BULLETIN

Reference Number(s): LI54.10-P-059001 Version 1, Date of Issue: May 21, 2014

SMART:	451ev3 (smart electric drive 3rd generation) with 3.3 kW onboard charger
DESIGN GROUP:	54.10 Battery, voltage supply, voltage converter

COMPLAINT

In very rare individual cases, charging of the vehicle is not initiated at "Plug and Charge" charging points.

The same fault profile can also occur when connecting with an internet-capable wall box.

In some cases the powerline gateway control unit (N83n1) is unresponsive in the quick test.

CAUSE

During the data exchange with the infrastructure, a sporadic abort can occur (the charger hangs up).

The situation is currently under analysis and work on a remedy is in progress.

REMEDY

Charging is no longer possible after the charge has been aborted. A circuit 30 reset of the onboard charger (control unit N83) makes charging possible again.

To do this, disconnect the onboard charger (control unit N83) from the on-board electrical system supply (12V) for at least five minutes.

Replacing the onboard charger (control unit N83) is ineffective.

We will notify you as soon as a final solution is available.

If a circuit 30 reset is unsuccessful and the problem persists, create a PTSS case.

SYMPTOMS

Overall vehicle/Power supply/Battery/On-board electrical system/Battery function/Battery cannot be charged

Communication/information/Communication/Internet/email/Internet function/No connection possible