Preliminary Inspections

Tools Required: 

CD and Cassette Diagnostic Audio Kit. Refer to J 39916-A

IMPORTANT: When testing the audio system for poor reception or noise, the vehicle should be outside away from metal buildings and utility lines, with the hood and rear compartment closed.
• Inspect for any aftermarket equipment that may have been installed on the vehicle. If aftermarket equipment is found, disconnect the equipment and verify that the audio noise is still present.

  Verify that the antenna connector and the antenna coaxial cable are clean and tight.

• For reception concerns, first determine if the customer is within the listening area of the stations they are attempting to receive.
• Stations at the lower end of the FM band are more susceptible to audio noises than stations at the higher end.
• If the noise is only from one speaker, inspect for the following items before speaker replacement:
  • Isolate the noise using the J 39916-A.
  • Inspect the speaker connections in order to ensure they are clean and tight. Refer to Testing for Intermittent Conditions and Poor Connections in Wiring Systems.
  • Inspect for a loose or incorrectly installed speaker or surrounding trim. Loose trim may cause a buzz or flutter which sounds like a malfunctioning speaker.
• Ignition noise on the FM band may be an indication of an ignition system problem.
• Verify that all vehicle grounds are clean, tight, and free of corrosion.
• Inspect the rear defogger grid lines for large breaks or dark spots.
• Inspect the connections at the radio antenna module, if equipped, in order to ensure that they are clean and tight.
• Compare the customers vehicle to another of similar model and audio system in order to determine if the condition is abnormal.